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How is my order processed?

Creo Marketing will send you an order confirmation e-mail once you complete your purchase. A shipping confirmation e-mail will be sent once your order ships. Creo Marketing offers shipping of Kimco purchases to either pre-determined addresses or your personal address. These addresses are available in a drop down menu in the shopping cart feature of the website. Personal purchases can be shipped to your office location or a home address.

When is my credit card charged?

Your credit card will be charged once you checkout of the e-store. Before your credit card is charged, an authorization will be obtained for the amount of your order. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.

How is my order shipped?

We ship by the carrier/method specified by you when placing your orders. Tracking numbers will be made available to you by email once the order is shipped.

All goods are F.O.B. our warehouse in Ottawa, unless otherwise specified.

As we have no control over carriers we cannot guarantee shipments to arrive at your location or other destination on a specified date.

When can I expect my purchase?

In-Stock Items

These items are held in-stock and decorated with the Kimco logo. Clothing is embroidered, screen printed, lasered or debossed. Non apparel items are decorated and on the shelf at our Ottawa warehouse.

In-Stock Items will be shipped within 48 hours (2 business days) of receipt of the order. You will be notified if a particular item is out of stock or you have exceeded our on the shelf inventory.

Non-Stocked Items

Non- stocked items are specially ordered from suppliers and decorated when they arrive in Ottawa. The minimum order quantity will be indicated in the quantity field of the product description.

Non-Stocked Apparel will be shipped within 5-7 business days of receipt of the order.

Non-Stocked Hard Goods will be shipped within 5-15 business days of receipt of the order.

How do I handle returns and exchanges?

All returns require a return authorization (RA) number issued by our Return Coordinator. Our Return Coordinator can be reached at 1-800-726-9775, or by emailing, and we will will contact you within 24 hours. A claim for the RA# must be made within 30 days from receipt of goods.

A 15% restocking charge will apply to all returns and refused goods. All returns must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.

* Merchandise must be in original packaging. Under no circumstances will merchandise be accepted 30 days after the date of the invoice.

Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy. An RA number must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way.

Custom Orders

If you would like to purchase items outside of the Kimco program, please contact Creo Marketing by calling 1-877-726-9775 or by email at